Shipping policy

Delivery, Shipping & Returns

Shipping

Every VFACE3D figurine is made to order and carefully handcrafted, so please allow time for both production and shipping.

Processing Time: 6–15 business days
Shipping Time: Approximately 7–14 business days, depending on the destination and shipping carrier.

We ship orders from the United States to customers worldwide.

Need It Sooner?

If you need your order by a specific date or sooner than our estimated delivery time, please let us know before placing your order. We'll do our best to accommodate your deadline and confirm the available options.

Once your order has been shipped, you will receive a tracking number when available.

Please make sure your shipping address is correct before placing your order. VFACE3D is not responsible for delays, lost packages, or additional costs caused by an incorrect or incomplete address provided by the customer.

International orders may be subject to customs duties, taxes, or import fees. Any applicable fees are the responsibility of the buyer.

Shipping times may vary due to customs clearance, holidays, weather, carrier delays, or other circumstances beyond our control.

Order Cancellation

Because personalized figurines are made specifically for each customer, orders can only be canceled within 12 hours of placing the order.

After the 12-hour cancellation period, your order may already have entered the design or production process and cannot be canceled or refunded due to a change of mind.

If you need to cancel your order, please contact us as soon as possible with your order number.

Returns & Exchanges

Because each VFACE3D figurine is custom-made specifically for you, we generally do not accept returns or exchanges for change-of-mind purchases.

However, your satisfaction is important to us.

Damaged or Incorrect Items

If your figurine arrives damaged, defective, or significantly different from the approved design, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging if the package was damaged during shipping
  • A brief description of the issue

After reviewing the situation, we may offer a replacement, repair, or another appropriate solution.

Design Approval

For personalized orders, we may provide a digital 3D design preview for your approval before production when applicable.

Once you approve the design, production will begin. Changes requested after approval may require an additional fee or may not be possible once production has started.

Refunds

Refunds are generally not available for:

  • Change of mind after the 12-hour cancellation period
  • Minor differences caused by the handmade or 3D printing process
  • Differences resulting from the quality, angle, or details of the photos provided
  • Shipping delays caused by carriers, customs, weather, or other circumstances beyond our control

If your item has a significant production defect or arrives damaged, please contact us so we can work with you to find a suitable solution.

Please Note

During peak seasons and holidays, production and shipping times may be longer than usual. Delivery may also take additional time depending on the number of revisions or changes requested during the design approval process.

We recommend placing your order early if you have a specific date or special occasion in mind.

Made with care. Delivered with love.